Some garage door problems can wait. Others can't — a door stuck open is a security risk, and a door stuck closed can trap a vehicle inside. If you're dealing with either, call (613) 800-5569 and we'll prioritize your visit.
When to call for emergency service
- Door won't close and your garage is accessible from the street
- Loud bang followed by the door stopping partway (broken spring)
- Door has come off its tracks and is sagging or leaning
- Opener runs but the door doesn't move
- Door is stuck open in cold weather with a vehicle or belongings exposed
What we do on an emergency call
- Quick phone triageTell us what's happening — we'll often know the likely cause before we arrive and can give you a realistic time window.
- Secure the door firstIf the door can't be safely closed, we'll help you secure the garage temporarily while we diagnose.
- On-site diagnosis and quoteWe identify the issue, quote in writing, and get your approval before starting work.
- Same-visit repair where possibleThe truck carries common parts — springs, cables, rollers, opener parts — so most emergency calls are resolved in one visit.
Never force a stuck garage door. Forcing it can snap cables, bend tracks, or cause a spring under tension to release suddenly. Call (613) 800-5569 instead.
Serving Nepean 7 days a week
We keep same-day slots open across Nepean, Bells Corners, Centrepointe, Crystal Beach, Merivale, and Barrhaven, including weekends. If we're fully booked, we'll tell you upfront and get you scheduled as soon as possible.
Frequently asked questions
Do you offer after-hours or weekend emergency service?
Yes, we work 7 days a week and prioritize urgent calls including evenings and weekends where the schedule allows.
What should I do if my door is stuck open?
Don't force it. If possible, keep the area clear and call (613) 800-5569 — we'll walk you through securing it safely until we arrive.
How fast can you get to Nepean for an emergency?
We aim for same-day arrival for urgent calls across Nepean and surrounding areas. Call in the morning for the best chance at a same-day slot.
Is emergency service more expensive?
We quote a clear price before any work starts — no hidden emergency surcharges.